My bill is late

margaretmacswee — Mon, 15 Jul 2024 09:13:54 GMT

My bill is late due to to of my daughters just passed away 3 months ago

Re: My bill is late

caesarome — Mon, 15 Jul 2024 09:18:39 GMT

Sorry for your loss.

Are you saying you are struggling to pay this bill, if so and it is 3 months late then are your services still up and running as Sky are known to cancel an account if the bill hasn't been paid in more than 56 days.

Re: My bill is late

SKY1992bf — Mon, 15 Jul 2024 09:20:39 GMT

@margaretmacswee Sorry for your loss

beware that you are only telling fellow customers here not sky but what we can say regarding late payments is below

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

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My bill is late

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Re: My bill is late