topic Re: Sky q replacement box in Account & Billing

Sky stream

Kevcfc — Sun, 14 Jul 2024 12:26:55 GMT

Hi,

if I upgrade to sky steam , does anyone know what cost would be

i currently have sky q with a contract that runs to December 25

Re: Sky stream

oldfella — Sun, 14 Jul 2024 12:30:22 GMT

@Kevcfc wrote:

Hi,

if I upgrade to sky steam , does anyone know what cost would be

i currently have sky q with a contract that runs to December 25

Hi @Kevcfc

Best to speak directly to Sky to see a deal can be negotiated.

Re: Sky stream

MightyQuinn — Sun, 14 Jul 2024 12:39:06 GMT

Hi @Kevcfc log on to your account at Sky.com. Select TV (top left) and choose Stream. If you are eligible, you should see Get Sky Stream. Follow this link to see your offer - Get Started.

Re: Sky stream

MightyQuinn — Sun, 14 Jul 2024 12:43:53 GMT

Hi @Kevcfc It is worth mentioning, it would cost me £20 more for the same package on Sky Stream. Sky really wants Sky Q customers to stay with Sky Q.

Re: Sky q replacement box

Kevcfc — Sun, 14 Jul 2024 15:24:27 GMT

Thanks, having problems with sky q nix where it keeps stating no satellite yet it's fine when I look in settings

if I were to get a replacement box, do I just put the viewing card in, and the leads etc at the box

sorry for doing so stupid

Re: Sky q replacement box

Daniel0210 — Sun, 14 Jul 2024 15:28:36 GMT

@Kevcfc
A message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you’ll need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.