topic Re: You’ve cut me off in Account & Billing

You’ve cut me off

Jane116 — Sun, 14 Jul 2024 10:29:09 GMT

I have paid my bill on Friday and my tv is still not connected.

Re: You’ve cut me off

oldfella — Sun, 14 Jul 2024 10:32:01 GMT

@Jane116 wrote:

I have paid my bill on Friday and my tv is still not connected.

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: You’ve cut me off

Daniel0210 — Sun, 14 Jul 2024 10:33:18 GMT

@Jane116
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend won’t be processed until the following week as banks are closed.