topic Re: Zero bill in Account & Billing

Zero bill

Garethb — Sat, 13 Jul 2024 12:46:04 GMT

I am trying to check upgrades and tablet/laptop plans but it says I can't due to an unpaid bill. However when I go on its says my bill is zero. I cannot go any further than this.

Re: Zero bill

caesarome — Sat, 13 Jul 2024 12:53:47 GMT

Does it actually say it is unpaid or restricted ?

Re: Zero bill

PandJ2020 — Sat, 13 Jul 2024 12:54:23 GMT

I suspect your only way forward is to call Sky to investigate. You can call free on 150 if you have Sky service.

Re: Zero bill

Garethb — Sat, 13 Jul 2024 12:55:24 GMT

It's says restricted. But my services aren't and if I go into the outstanding balance it's £0.00

Re: Zero bill

caesarome — Sat, 13 Jul 2024 12:58:36 GMT

@Garethb

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Zero bill

Mr+Flibbles+86 — Sat, 13 Jul 2024 13:34:08 GMT

Thanks for escalating this. We’ve sent an invite to @Garethb to chat.