topic Re: I keep trying to update my direct debit on my account but it keep showing error messages in Account & Billing

I keep trying to update my direct debit on my account but it keep showing error messages

Kennedy3 — Thu, 11 Jul 2024 01:45:23 GMT

I have updated my direct debit, and even called to update. My account details show the correct account details but my main page shows that I have no up to date direct debit details and when I try to click on it, it won't let me or comes up with an error message

Re: I keep trying to update my direct debit on my account but it keep showing error messages

Mr+Flibbles+86 — Thu, 11 Jul 2024 07:35:25 GMT

Hi there @Kennedy3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I keep trying to update my direct debit on my account but it keep showing error messages

Mr+Flibbles+86 — Sat, 13 Jul 2024 08:34:38 GMT

We are still looking to help you @Kennedy3 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks