topic Re: Blocked in Account & Billing

Re: Blocked

nikki1990 — Fri, 12 Jul 2024 20:32:04 GMT

If i make a promise to pay my outstanding balance on the 29th of this month could i get my sky reinstated now please

Re: Blocked

oldfella — Fri, 12 Jul 2024 20:36:50 GMT

@nikki1990 wrote:

If i make a promise to pay my outstanding balance on the 29th of this month could i get my sky reinstated now please

Hi @nikki1990

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Blocked

TimmyBGood — Fri, 12 Jul 2024 21:08:59 GMT

@nikki1990 wrote:

If i make a promise to pay my outstanding balance on the 29th of this month could i get my sky reinstated now please

I'd have to advise that Sky typically doesn't accept a promise to pay: suspension of service is automatic and not resumed until the balance is cleared and a recurring payment method put in place.

Re: Blocked

caesarome — Fri, 12 Jul 2024 21:46:33 GMT

To add to what @TimmyBGood has said @nikki1990 , you will not be able to speak to Sky until this bill has been paid because should you call you will be directed to pay the bill first.