topic Sky I'd linked to old account, when I try to unlink it won't let me. in Account & Billing https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690878#M223790 I have tried to unlink like it says too do. This old account was ovrr 10 years ago) But when I click the link it doesn't work. Phoned sky spoke to two very unhelpful people who didn't have a clue and hung up on me. I can't see anything for my new broadband or billing ect.. and I'm starting to get very frustrated with sky and I've only just got my router Fri, 12 Jul 2024 18:14:15 GMT Lesley1071 2024-07-12T18:14:15Z Sky I'd linked to old account, when I try to unlink it won't let me. https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690878#M223790 I have tried to unlink like it says too do. This old account was ovrr 10 years ago) But when I click the link it doesn't work. Phoned sky spoke to two very unhelpful people who didn't have a clue and hung up on me. I can't see anything for my new broadband or billing ect.. and I'm starting to get very frustrated with sky and I've only just got my router Fri, 12 Jul 2024 18:14:15 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690878#M223790 Lesley1071 2024-07-12T18:14:15Z Re: Sky I'd linked to old account, when I try to unlink it won't let me. https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690881#M223792 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4121789">@Lesley1071</a>&nbsp;</P> <P>If you want to use the same email address with your new account then you need to first remove it from the old account first so log into the old account here:</P> <P><BR /><A href="https://www.sky.com/myaccount/my-details" target="_blank">https://www.sky.com/myaccount/my-details</A></P> <P><BR />Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID.</P> Fri, 12 Jul 2024 18:18:14 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690881#M223792 caesarome 2024-07-12T18:18:14Z Re: Sky I'd linked to old account, when I try to unlink it won't let me. https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690901#M223803 I have tried this and it won't let me change the email either <span class="lia-unicode-emoji" title=":confused_face:">😕</span> Fri, 12 Jul 2024 18:54:03 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690901#M223803 Lesley1071 2024-07-12T18:54:03Z Re: Sky I'd linked to old account, when I try to unlink it won't let me. https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690906#M223807 <P>What is happening when you try to chnage the email on your old account ?</P> Fri, 12 Jul 2024 18:57:50 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690906#M223807 caesarome 2024-07-12T18:57:50Z Re: Sky I'd linked to old account, when I try to unlink it won't let me. https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690920#M223809 I've now managed to change my email. Took about 3 attempts. So I'm now logged into this old account with a new email. Have sent up a new account with my old email.. but still can't see nothing Fri, 12 Jul 2024 19:22:56 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690920#M223809 Lesley1071 2024-07-12T19:22:56Z Re: Sky I'd linked to old account, when I try to unlink it won't let me. https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690925#M223812 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4121789">@Lesley1071</a>&nbsp;wrote:<BR />Have sent up a new account with my old email.. but still can't see nothing<HR /></BLOCKQUOTE> <P>So you can't see your billing here with this new account:</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/bill/tv-broadband-talk" target="_blank">https://www.sky.com/bill/tv-broadband-talk</A></P> Fri, 12 Jul 2024 19:27:03 GMT https://helpforum.sky.com/t5/Account-Billing/Sky-I-d-linked-to-old-account-when-I-try-to-unlink-it-won-t-let-me/m-p/4690925#M223812 caesarome 2024-07-12T19:27:03Z