topic Re: postcode doesn't work no-one seems to want to help in Account & Billing

postcode doesn't work no-one seems to want to help

atlas28 — Thu, 11 Jul 2024 16:07:47 GMT

im trying to link my account but i get to the postcode part and it wont work i have no idea what to do its been going on for months now and all i get told is we will get back to you when we know whats wrong and i still havent heard anything

Re: postcode doesn't work no-one seems to want to help

caesarome — Thu, 11 Jul 2024 16:16:24 GMT

@atlas28

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: postcode doesn't work no-one seems to want to help

Tom-W19 — Thu, 11 Jul 2024 16:17:14 GMT

Thanks for escalating. We've sent an invite to @atlas28.