topic Difficulty making payment in Account & Billing

Difficulty making payment

Ru1987 — Thu, 11 Jul 2024 08:52:56 GMT

Dear Sky, I am going through financial difficulties and would like to set up a payment plan and have my service reconnected if possible? Is there a contact number so I can speak to a member of your team to discuss? Kindest Regards, James

Re: Difficulty making payment

caesarome — Thu, 11 Jul 2024 08:57:02 GMT

We are customers here so you are not talking to Sky but what we can say is that Sky have never done and do not do payment plans. If your services have been suspended only paying the billing in full and setting up something like a direct debit will see your services restored.

Re: Difficulty making payment

Daniel0210 — Thu, 11 Jul 2024 09:54:59 GMT

@Ru1987
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.

Re: Difficulty making payment

Ben — Tue, 23 Jul 2024 12:19:59 GMT

@Ru1987 Please requesting a payment plan for balance

Re: Difficulty making payment

Daniel0210 — Tue, 23 Jul 2024 13:19:13 GMT

@Ben

As already stated, Sky don't allow payment plans on overdue live accounts.