topic Re: How do I receive my credit? in Account & Billing

How do I receive my credit?

Levans89 — Wed, 10 Jul 2024 12:51:07 GMT

I cancelled both my TV subscription and broadband.

I was wondering how long the credit actually takes to be refunded?

Re: How do I receive my credit?

caesarome — Wed, 10 Jul 2024 12:53:06 GMT

When was your last day with Sky and do you see a credit on your account as it is this that can then be refunded.

Re: How do I receive my credit?

Levans89 — Wed, 10 Jul 2024 12:57:40 GMT

Hi there,

Sky TV officially cancelled 4th July.

Sky broadband/talk cancelled/switched to new provider 17th June.

I have a bill for 'credit for cancellation of sky broadband' 17 Jun - 13 Jul

Re: How do I receive my credit?

caesarome — Wed, 10 Jul 2024 13:00:30 GMT

@Levans89

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: How do I receive my credit?

Tom-W19 — Wed, 10 Jul 2024 13:01:41 GMT

Thanks for escalating. We've sent an invite to @Levans89.