topic Re: Credit on my account in Account & Billing

Credit on my account

Daniellestephen — Tue, 09 Jul 2024 21:58:45 GMT

I received an email saying i would get the money back in to my bank but it is showing as a credit. How does this get refunded to me

Re: Credit on my account

Daniel0210 — Wed, 10 Jul 2024 04:10:05 GMT

@Daniellestephen
Your post has been escalated to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit on my account

Mr+Flibbles+86 — Wed, 10 Jul 2024 07:15:43 GMT

Thanks for escalating this. We’ve sent an invite to @Daniellestephen to chat.

Re: Credit on my account

susan+dalgress — Sun, 04 Aug 2024 18:25:38 GMT

Am not at that address no more

Re: Credit on my account

Daniel0210 — Sun, 04 Aug 2024 18:30:04 GMT

@susan+dalgress wrote:

Am not at that address no more

@susan+dalgress

Your post doesn't make a great deal of sense in relation to the previous posts. Perhaps you can explain your issue.

Re: Credit on my account

caesarome — Sun, 04 Aug 2024 18:31:26 GMT

@susan+dalgress

You have randomly added this onto a different issue so are you saying you have moved home and you want your address changing on your account because if this is the case you will have to call Sky to get them to update it for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.