topic Re: 30% increase in monthly paynment. in Account & Billing

30% increase in monthly paynment.

Honzo — Tue, 09 Jul 2024 20:12:21 GMT

Why alienate your loyal VIP customers. You increased my monthly payment by 30%. I telephoned on at least three occasions to complain and asked for a reduction to a reasonable increase of say 10%, but no result. So after many years of loyalty I am terminating my landline and broadband with you and will likewise terminate the remainder as contracts allow. You will have to send me a box to return router and collect same. Result. Loss of monthly income from a loyal customer who will now have a negative view of Sky. No doubt you employ a super brain to accomplish such a negative situation.

Re: 30% increase in monthly paynment.

GD1 — Tue, 09 Jul 2024 20:19:43 GMT

@Honzo You're only telling other customers, you're not speaking to Sky via the forum.

No boxes will or can be sent to you on the back of your posdt, no one here knows who you are or any of your contact details. To cancel you will need to call Sky, posting in the forum won't cancel your services.

Re: 30% increase in monthly paynment.

Mark39 — Tue, 09 Jul 2024 20:21:27 GMT

I'm afraid you're complaining to other customers here.

A 30% increase sounds like your discounts have expired which means you pay the list price as explained in the contract you agreed to. Regrettably discounts on renewal appear to be much harder to achieve now. Presumably that's an indication thay Sky have changed the way they do business.

Re: 30% increase in monthly paynment.

caesarome — Tue, 09 Jul 2024 21:09:54 GMT

@Honzo wrote:

Why alienate your loyal VIP customers.

All customers have VIP on their account so it counts to nothing when it comes to billing. If your bill has increased by 30% then you must have had a discount that has ended.