topic Re: Hi in Account & Billing

Hi

michaele37 — Tue, 09 Jul 2024 17:54:17 GMT

I currently have broadband, talk and Tv with sky, but it's in my estranged husband's name. He hasn't lived with me for nearly a year and has moved to a new house 2 months ago. I've asked him to do one of three things with no prevail, I've asked him to either put the account in my name, take the account to his new property or cancel the whole thing but he doesn't want to do any of them. I can't cancel anything without him talking to sky to cancel things and I'm getting tired of asking him. Does anyone know I can't do please?

Re: Hi

Daniel0210 — Tue, 09 Jul 2024 17:57:03 GMT

@michaele37 wrote:

I've asked him to either put the account in my name, take the account to his new property or cancel

@michaele37

It can't be transferred to your name. Sky don't allow that. He needs to cancel or arrange a Sky home move. I take it he pays the bill?

Re: Hi

SKY1992bf — Tue, 09 Jul 2024 18:00:49 GMT

@michaele37 Until he either transfers or cancel you won't be able to sign up with sky in your name at your current address

Re: Hi

Mark39 — Tue, 09 Jul 2024 19:14:55 GMT

@michaele37 if he won't cooperate, all you can do is stop paying (I assume you're paying the Sky bill). That will be Sky's advice. It's him that Sky will chase for repayment which might prompt some action from him. The big downside is that Sky services will be suspended until payment is made. Once he's paid up and cancelled, you should be able to sign up in your own name.

I'd advise against leaving things as they are. Doing so will only defer the issue.