topic Re: Netflix charges in Account & Billing

Netflix charges

Kirstiepearce26 — Tue, 09 Jul 2024 15:52:54 GMT

Hi I've had Netflix's for months through my sky bill but it was meant to be part of my package and I've never noticed I pay for it, can this be sorted out

Re: Netflix charges

caesarome — Tue, 09 Jul 2024 15:55:51 GMT

Your post isn't to clear, are you saying you are paying for Neftlix via Sky but don't have access to it ?

Re: Netflix charges

Kirstiepearce26 — Tue, 09 Jul 2024 16:56:11 GMT

Paying for Netflix's but should be part of my package

Re: Netflix charges

Mark39 — Tue, 09 Jul 2024 16:56:52 GMT

....or do you mean you're being charged by Sky AND Netflix?

Re: Netflix charges

MarkGoldsmith — Tue, 09 Jul 2024 17:06:22 GMT

Only the Standard With Ads tier is included with Sky, so if you are on a different tier you will be paying an "upgrade" fee. Also have you linked your Sky and Netflix accounts? If you haven't and you previously paid for Netflix yourself then that would be the reason Netflix are still charging you.

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

Re: Netflix charges

Kirstiepearce26 — Tue, 09 Jul 2024 18:21:32 GMT

No I only have a Netflix's account through sky, sky set it all up when I renewed my package but I was told if would be included for free

Re: Netflix charges

MarkGoldsmith — Tue, 09 Jul 2024 18:38:02 GMT

@Kirstiepearce26 wrote:
No I only have a Netflix's account through sky, sky set it all up when I renewed my package but I was told if would be included for free

So are you seeing a Netflix charge on your Sky bill? What exactly does it say on the sky bill?

Re: Netflix charges

Kirstiepearce26 — Tue, 09 Jul 2024 21:51:03 GMT

A £6 ultimate add on

Re: Netflix charges

oj01 — Wed, 10 Jul 2024 06:23:50 GMT

@Kirstiepearce26 wrote:
A £6 ultimate add on

That would be the cost of the add on that gives you Netflix for "free".

If you believe that you negotiated with Sky to get Ultimate add on reduced, you will need to contact them.

Re: Netflix charges

TimmyBGood — Wed, 10 Jul 2024 08:58:05 GMT

@Kirstiepearce26

Netflix through Sky is not free and never has been. The cost of whatever Netflix had as their entry level tier at the time is bundled in some (more expensive) Sky subscriptions and added on to others, albeit at a somewhat lower rate than Netflix charges directly, unless the Sky user specifically has a legacy product such as 'Signature' which doesn't include Netflix at all.

References to 'free Netflix' found online are largely the result of careless journalism: much better phrasing would be 'Netflix included'.

Re: Netflix charges

Kirstiepearce26 — Wed, 10 Jul 2024 09:30:55 GMT

Yes it's me at to be free, I know other people that also have it free as part of the package

Re: Netflix charges

TimmyBGood — Wed, 10 Jul 2024 09:44:26 GMT

@Kirstiepearce26

I'd suggest being cautious: Netflix is typically not free, because they really need the money ; )

Sky has had a myriad of 'free' periods, 'free: trials and extended discounts which complicates things, and it's also not exactly unknown for salespeople to occasionally stretch the truth.

The Ultimate TV add-on upgrades Signature to include Netflix, but that's definitely not free unless it's specifically offered as an incentive (and time-limited) deal: that you're seeing this as a billed item suggests this wasn't the case for you.

Re: Netflix charges

waynster — Thu, 02 Jan 2025 09:39:32 GMT

I too had a deal that included Netflix Standard for free. I had it for years. If I wanted UHD, that would cost more, but it wasn't necessary.

Only last month (December), I noticed that I've been paying for, Sky Ultimate with Netflix with ad and a separate charge for Netflix Standard without ads.

This, most definitely was not the deal!

It seems to have been a change to the contract in regards to Netflix with Sky, but on no occasion was I contacted to discuss it. I am yet to check all my statements, so I'm not aware of when I started paying twice for Netflix.

I don't use it a lot, and if I had had access to the facts, I could have settled for the service with ads, or even no Netflix at all.

I'm not sure it's even legal to change a contract midway, without agreement, but maybe the wool was pulled over my eyes during a previous upgrade, and it's not a midway contract change?

Re: Netflix charges

Guyfawkes — Wed, 22 Jan 2025 10:12:11 GMT

Hi I'm having the same issue I did leave SKy for less than a month (took up EE TV which was aweful) came back to Sky with the same subscription and including Netflix. I notices that I have been paying Netflix £4.99 a month for the last four months. I can understand paying one or two months , but not last and this month of January 2025. I have contacted Netflix by phone and they assured me my Netflix accoint is linked to my sky Q, but I'm not convinced. Netflix told me to contact Sky. I can't find a suitable phone number to get this sorted and finding in most frustrating.

Re: Netflix charges

Flowstate — Tue, 02 Sep 2025 12:02:34 GMT

I have the same problem, I've just logged and and it says standard included, but they have been charging me, I even selected on the app free with ads and saved it, yet when I go back it's changed to £6 a month, I'm refusing to pay this they have broken the contract and I would like to actually speak to a human to sort this out, I can even screenshot to prove it's free as part of my package

Thanks

Re: Netflix charges

PandJ2020 — Tue, 02 Sep 2025 12:24:41 GMT

@Flowstate wrote:
I have the same problem, I've just logged and and it says standard included, but they have been charging me, I even selected on the app free with ads and saved it, yet when I go back it's changed to £6 a month, I'm refusing to pay this they have broken the contract and I would like to actually speak to a human to sort this out, I can even screenshot to prove it's free as part of my package

Just a few points:

1) 'Included' doesn't mean it's not itemised on your bill and will have a charge against it. With a deal you agree a total price (say £30) where both Signature and NetFlix will be listed but a correcting discount will be applied to bring it to the agreed total pice. If you've made package changes then you may have changed your contract/discounts.

2) You cannot refuse to pay your bills. If you do then your account will be restricted and you won't be able to contact Sky. If there is an error then Sky will update future bills accordingly.

3) If you want to speak to a human then go ahead and call (assuming your account hasn't been restricted as per 2). Some find saying nothing to the bot may connect them.

We're other customers here...

Re: Netflix charges

Jane+johndon — Wed, 21 Jan 2026 01:26:37 GMT

But it states it on the TV advert you get Netflix & Paramount+ for free?

Re: Netflix charges

MarkGoldsmith — Wed, 21 Jan 2026 07:44:08 GMT

@Jane+johndon wrote:
But it states it on the TV advert you get Netflix & Paramount+ for free?

its "included as free" - which means the cost of the basic tiers are part of the cost of the bundle you are paying, and its not possible to remove them from the bundle for a cheaper price.

For example Sky Cinema includes the lowest Paramount + tier as part of the subscription package. Its termed "as free" because Paramount + si included as part of the Sky Cinema package and you can't remove the basic tier of Paramount + to lower the cost of Sky Cinema, its essentially an added benefit of subscribing to Sky Cinema.

Re: Netflix charges

Carl811 — Thu, 26 Feb 2026 04:36:29 GMT

I tried put sky stream contact number on hear to help but it's not allowed

Re: Netflix charges

Carl811 — Thu, 26 Feb 2026 04:42:56 GMT

I paid for sky Disney+ on marketplace but can't use it ,I was refunded yet they still take payments, every month I have to ring and they refund my sky account not my bank account, pay for paramount and discovery can't use them ,last month they took a payment even when my sky account was in credit,I'm paying for two netflix,rang the other day passed security,was put threw to correct department then failed security with the same details,it's shocking