topic Re: Nothing linked to my account in Account & Billing

Nothing linked to my account

Tom0451 — Tue, 09 Jul 2024 08:31:52 GMT

Hey,

So I just started with Sky Broadband and an engineer came yesterday and connected it all, great stuff! The problem is that when I sign into my account it's saying I have no products or services, it says I have no address or anything. Some pages just say they can't process the request and don't show. I've tried the app and that doesn't work either.

Sky haven't charged me for my broadband yet which I thought was supposed to happen on the activation date too. I don't know what's going on at all.

I've also tried linking a sky id to see if one was made for me and it said it couldn't find an account with my information.

How do I get my account linked to my broadband service?

Thanks,

Tom

Re: Nothing linked to my account

caesarome — Tue, 09 Jul 2024 08:39:57 GMT

A few questions:

Are you new to Sky or a returning customer ?

When was Sky Broadband activated, today perhaps ?

You are not billed on your activation date as this link explains your first two bills:

https://www.sky.com/help/articles/understanding-my-bills

Re: Nothing linked to my account

Tom0451 — Tue, 09 Jul 2024 08:43:49 GMT

Thanks for responding.

Thank you for the link, I understand the billing process now.

I am a new sky customer.

Thanks,

Tom

Re: Nothing linked to my account

caesarome — Tue, 09 Jul 2024 08:49:01 GMT

And when was Sky Broadband activated ?

Re: Nothing linked to my account

Tom0451 — Tue, 09 Jul 2024 09:16:58 GMT

It was activated yesterday.

Re: Nothing linked to my account

caesarome — Tue, 09 Jul 2024 09:23:56 GMT

@Tom0451

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Nothing linked to my account

Lisa-P1987 — Tue, 09 Jul 2024 09:30:26 GMT

Thanks for escalating this. We’ve sent an invite to chat.