topic Payment in Account & Billing

Payment

Beth19932 — Mon, 08 Jul 2024 06:59:40 GMT

I need to pay a bill, which is now overdue because the payment page on my sky says that it is restricted. Doesn't matter which browser I use or accessing through the app and I can't find a number to call anywhere. Very frustrating!

Re: Payment

MarkGoldsmith — Mon, 08 Jul 2024 07:18:00 GMT

What's the need to manually make the payment? You should have a direct debit or a payment card setup on your Sky account as per the T&Cs of the contract. Do you one one of these setup? Did you get notification that a payment failed? When is the scheduled payment date? (Note payments aren't taken/processed over weekends)

Re: Payment

caesarome — Mon, 08 Jul 2024 08:31:37 GMT

@Beth19932 wrote:

ecause the payment page on my sky says that it is restricted.

Give this a try:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services