Broadband

Jo732 — Mon, 08 Jul 2024 05:51:30 GMT

We pay 20 a month as on benefits for broadband they say its going up to 43 a month do you still give discount

Re: Broadband

Daniel0210 — Mon, 08 Jul 2024 06:30:38 GMT

@Jo732
This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here.

Are you referring to the social tariff? If so this link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff
The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.
Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

topic Broadband in Account & Billing

Broadband

Re: Broadband