topic Re: Connecting sky in Account & Billing

Connecting sky

Russ21 — Sun, 07 Jul 2024 15:54:37 GMT

Hi i changed my address and rearranged for set up of sky at my new address two weeks ago and i have taken today off work and waited in for sky to come and connect us up and now i have just recieved message on my account saying i will have to rearrange. I find this unacceptable as i have waited two weeks and lost a days wages.

I would like to know when you will be connecting our sky box up and i think as we have had two weeks without sky and now the loss of income our bill ahould be significantly lower for this month. regards, russell lewis

Re: Connecting sky

caesarome — Sun, 07 Jul 2024 15:58:14 GMT

As this is a customer helps customer forum if you want an answer to this then you will need to call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Re: Connecting sky

Mark39 — Sun, 07 Jul 2024 15:58:46 GMT

We're a customer Community, I'm afraid. Best to give Sky a call.

Re: Connecting sky

PandJ2020 — Sun, 07 Jul 2024 16:26:54 GMT

@Russ21 wrote:
...the loss of income our bill ahould be significantly lower for this month

Consumer contracts will exclude such consequential losses - but of course, ask for additional goodwill on top of the credit for the loss of service.

Re: Connecting sky

GD1 — Sun, 07 Jul 2024 18:13:12 GMT

@Russ21 As others have mentioned, you won't be compensated for loss of earning as this is just not what any domestic service provider compensates for.