topic Re: Unable to change delivery address in Account & Billing

Unable to change delivery address

SpanishRed — Sun, 07 Jul 2024 12:48:55 GMT

I wanted to order a SIM only deal but on checking the address the SIM would be sent to, I found that this is an old address, even though when I moved to my current address Sky came and installed the dish and got everything else sorted. There is no otion to edit the address, and after 12 years of using SKY I'm starting to believe they're behind technologically if something so simple becomes a problem that cannot be solved fully online (without having to escalate the issue here and/or having to be waiting for a chat message).

Re: Unable to change delivery address

Daniel0210 — Sun, 07 Jul 2024 12:51:34 GMT

@SpanishRed

A TV / Broadband move doesn't automatically change an address recorded for your mobile services. You will need to call Sky to get the address changed.

Re: Unable to change delivery address

caesarome — Sun, 07 Jul 2024 12:51:35 GMT

Your Sky Mobile account is separate to any other services you have from Sky so you will need to contact Sky support to ask them to update the address before ordering the sim.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home