topic Re: Just changed package. Price quoted for broadband not what I'm being billed. in Account & Billing

Just changed package. Price quoted for broadband not what I'm being billed.

Su10 — Sat, 06 Jul 2024 23:55:33 GMT

Just renegotiated my contract. I have upgraded my broadband . Was quoted £33 per month. My 'future' bills are charging over £43 per month ? I don't understand. I even received an email which quoted £33 . Do I need to waste more time phoning them ?

Re: Just changed package. Price quoted for broadband not what I'm being billed.

caesarome — Sun, 07 Jul 2024 08:32:56 GMT

@Su10 wrote:
Just renegotiated my contract.

When did you do this as you might need to give them more time to update. Also you first bill after you spoke to Sky might be a but higher as it might cover a long period than the usual 4 weeks.

Re: Just changed package. Price quoted for broadband not what I'm being billed.

Su10 — Sun, 07 Jul 2024 10:01:43 GMT

It's been 24 hours! But I still don't understand why they would create an incorrect bill. It's a brand new bill.....so no excuse for 'changes to take a while' . I hope this makes sense.

Thank you for your response 🙏

Re: Just changed package. Price quoted for broadband not what I'm being billed.

caesarome — Sun, 07 Jul 2024 10:53:13 GMT

What were you paying before you agreed this price ?

Re: Just changed package. Price quoted for broadband not what I'm being billed.

Su10 — Mon, 08 Jul 2024 06:38:00 GMT

It was a different contract. I was quoted £33 for broadband (incl discount) but will be charged £43 !? Not just for the first month,but subsequent ones .....there is no added discounts .

Re: Just changed package. Price quoted for broadband not what I'm being billed.

caesarome — Mon, 08 Jul 2024 08:34:13 GMT

It might be worth speaking to Sky again so they can check that this discount you agreed has been applied correctly to your account.