topic Billing in Account & Billing

Billing

Brown4 — Sat, 06 Jul 2024 11:11:16 GMT

Hi, my bill has gone up and is predicted to go up again next month. I’d like to change this or even cancel if it can't be reduced

Re: Billing

PandJ2020 — Sat, 06 Jul 2024 11:18:28 GMT

@Brown4 wrote:
Hi, my bill has gone up and is predicted to go up again next month. I’d like to change this or even cancel if it can't be reduced

We're other customers here - you'll have to call Sky to discuss.

However, if you are in a minimum term then you may not be able to cancel nor negotiate a lower price until that term ends.

Re: Billing

Daniel0210 — Sat, 06 Jul 2024 11:19:19 GMT

@Brown4
Discounts may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. You could compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discounts have ended you will need to contact Sky to try to negotiate a new deal or potentially amend your package which will require another 24 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave