topic Re: stuck on enter my post code /lets find account/ sky stream in Account & Billing

stuck on enter my post code /lets find account/ sky stream

bak3s18822 — Sat, 06 Jul 2024 09:01:55 GMT

Hi, I'm an new sky Stream customer and when I try to go onto my Sky I get to enter the postcode I tried multiple ways but haven't been able to log in can anyone help, please

Re: stuck on enter my post code /lets find account/ sky stream

caesarome — Sat, 06 Jul 2024 09:03:37 GMT

Are you saying that you can't press the continue button, if so can you try a different web browser ?

Re: stuck on enter my post code /lets find account/ sky stream

bak3s18822 — Sat, 06 Jul 2024 09:04:41 GMT

yes i cant press continue and tried 3 different browsers a iPhone iPad and laptop

Re: stuck on enter my post code /lets find account/ sky stream

caesarome — Sat, 06 Jul 2024 09:10:49 GMT

@bak3s18822

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: stuck on enter my post code /lets find account/ sky stream

bak3s18822 — Sat, 06 Jul 2024 09:11:53 GMT

caesarome thanks for your help have a good weekend

Re: stuck on enter my post code /lets find account/ sky stream

Lisa-P1987 — Sat, 06 Jul 2024 10:57:33 GMT

Thanks for escalating this. We’ve sent bak3s18822 an invite to chat.