topic Re: Caesarome or other superuser, need help getting mobile refund please in Account & Billing

Caesarome or other superuser, need help getting mobile refund please

RedDragon — Fri, 05 Jul 2024 18:28:49 GMT

@caesarome thank you for being instrumental in my receiving my refund for Sky TV. I wonder if you could now reach out to the relevant team to enable me to get the refund due on my mobile phone account so that I don't have to wait 6 weeks. Thanks in anticipation

Re: Caesarome or other superuser, need help getting mobile refund please

SKY1992bf — Fri, 05 Jul 2024 18:30:03 GMT

@RedDragon Is the credit showing on your mobile account?

Re: Caesarome or other superuser, need help getting mobile refund please

RedDragon — Fri, 05 Jul 2024 18:31:16 GMT

@SKY1992bf yes, it is

Re: Caesarome or other superuser, need help getting mobile refund please

SKY1992bf — Fri, 05 Jul 2024 18:32:37 GMT

@RedDragon I need to wait until your original post is 10 minutes old then I'll escalate

Re: Caesarome or other superuser, need help getting mobile refund please

RedDragon — Fri, 05 Jul 2024 18:33:42 GMT

@SKY1992bf thanks for your help 😊

Re: Caesarome or other superuser, need help getting mobile refund please

SKY1992bf — Fri, 05 Jul 2024 18:38:35 GMT

@RedDragon To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

Re: Caesarome or other superuser, need help getting mobile refund please

RedDragon — Fri, 05 Jul 2024 18:40:34 GMT

@SKY1992bf Brilliant, thanks again

Re: Caesarome or other superuser, need help getting mobile refund please

caesarome — Fri, 05 Jul 2024 18:48:30 GMT

Just to point out @RedDragon it will be tomorrow morning now before the chat is sent to you.

Glad you got the other refund through !

Re: Caesarome or other superuser, need help getting mobile refund please

RedDragon — Fri, 05 Jul 2024 18:51:17 GMT

@caesarome. Okay, I'll look out for it in the morning. Thanks for your assistance with the other refund, it seems you accomplished in a couple of days what speaking to various Sky agents couldn't in a couple of months 😉

Re: Caesarome or other superuser, need help getting mobile refund please

Mr+Flibbles+86 — Sat, 06 Jul 2024 07:30:12 GMT

Thanks for escalating this. We’ve sent an invite to @RedDragon to chat.

Re: Caesarome or other superuser, need help getting mobile refund please

RedDragon — Sat, 06 Jul 2024 08:33:10 GMT

@Mr+Flibbles+86 thank you. I've just joined the chat

Re: Caesarome or other superuser, need help getting mobile refund please

RedDragon — Sun, 07 Jul 2024 10:11:56 GMT

Just want to say thank you. Following the chat I've been informed that my refund will be with me in 3-5 business days.