topic Re: “Free” Sky Glass TV in Account & Billing

“Free” Sky Glass TV

Sean1963 — Fri, 05 Jul 2024 18:16:47 GMT

I upgraded to Sky Glass and was told on several occasions during the course of the phone conversation by the Sky employee that I was going to receive a Sky Glass TV absolutely free for taking the package. I now have discovered that I am paying for this TV with a £14 payment plan every month for 3 years. I was not told about this charge and was clearly led to believe that this was a gift and had no cost attached. What can I do here to get my payments back?

Re: “Free” Sky Glass TV

caesarome — Fri, 05 Jul 2024 18:21:21 GMT

All you can do is to register a complaint giving the date and time(s) you spoke to Sky so if needs be someone can listen to what was said to you:

https://www.sky.com/help/complaints

Re: “Free” Sky Glass TV

SKY1992bf — Fri, 05 Jul 2024 18:22:29 GMT

@Sean1963 This is highly unlikely of sky

to offer a free tv

how were you told verbally face to face or over the phone

the only thing you can do is raise a formal complaint giving full details of the conversation and date and times especially phone calls as sky can listen back if necessary

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: “Free” Sky Glass TV

TimmyBGood — Fri, 05 Jul 2024 19:50:23 GMT

@Sean1963 wrote:

I now have discovered that I am paying for this TV with a £14 payment plan every month for 3 years.

The credit term for Glass is either two or four years: at £14 pcm it takes 48 months to pay for a 43" set.