topic Bill payer poorly - want to change details to another family member in Account & Billing

Bill payer poorly - want to change details to another family member

Root72 — Thu, 04 Jul 2024 11:28:21 GMT

Afternoon all, I have a query?

I live with my parents and this is a query on their behalf. My father, the bill payer/sky subscriber, is seriously ill with terminal cancer and I am wondering if the Sky account can be changed to my name and my bank account, (daughter who lives with them.)

Would I have to change the account to a new one? Any advice would be great.

Re: Bill payer poorly - want to change details to another family member

PandJ2020 — Thu, 04 Jul 2024 11:37:43 GMT

Accounts cannot be transferred. (Only in a few circumstances that don't apply here).

The account that pays the bill can be changed however.

If you want a new account then the account holder would have to cancel (if they are not in a minimum term contract), return all the equipment and then you take out a new contract.

Re: Bill payer poorly - want to change details to another family member

Daniel0210 — Thu, 04 Jul 2024 11:40:21 GMT

@Root72

Sorry to hear that.

In addition to the advice provided already it could be beneficial your father being registered with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

This link may also provide further advice
https://www.sky.com/help/articles/third-party-assistance

Re: Bill payer poorly - want to change details to another family member

Root72 — Thu, 04 Jul 2024 11:46:22 GMT

Many thanks for your response. I'll have to discuss further.

Re: Bill payer poorly - want to change details to another family member

Root72 — Thu, 04 Jul 2024 11:52:18 GMT

@Daniel0210 @PandJ2020

Many thanks for your responses.