topic Sky Kids still being charged after app removed in Account & Billing

Sky Kids still being charged after app removed

Richard150 — Wed, 03 Jul 2024 22:05:40 GMT

now that Sky Kids app has been cancelled I checked my bill and am still being charged for this service. As Sky have cancelled the app why have they not cancelled the charge on my bill?

Re: Sky Kids still being charged after app removed

PandJ2020 — Wed, 03 Jul 2024 22:08:36 GMT

You have to give 31 days notice to cancel. Billing continues as normal during this period.

The following bill will generate a credit back to the point of cessation.

Re: Sky Kids still being charged after app removed

MarkGoldsmith — Wed, 03 Jul 2024 22:20:53 GMT

The Kids Add-On includes the Sky Kids TV channel and on-demand content along with all the other paid-for Kids TV channels, it doesn't cover the now defunct Sky Kids App.