topic Credit on my closed account in Account & Billing

Credit on my closed account

SamanthadW — Wed, 03 Jul 2024 21:23:25 GMT

I cancelled my sky tv and broadband in March and have since returned all of the equipment. There is a credit amount on my account for £37.77 how will this be refunded? And who do I contact to have this refunded?

Re: Credit on my closed account

caesarome — Wed, 03 Jul 2024 21:26:50 GMT

@SamanthadW

If you would like Sky's messaging team can contact you via here tomorrow morning as they should be able to issue the refund for you so let us know if you would like to be contacted by them via here ?

Re: Credit on my closed account

SamanthadW — Wed, 03 Jul 2024 21:28:42 GMT

Yes please I would appreciate if someone from sky could contact me

Re: Credit on my closed account

caesarome — Wed, 03 Jul 2024 21:33:11 GMT

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Credit on my closed account

SamanthadW — Wed, 03 Jul 2024 22:02:04 GMT

Thank you @caesarome

Re: Credit on my closed account

Lisa-P1987 — Thu, 04 Jul 2024 07:53:16 GMT

Thanks for escalating this. We’ve sent @SamanthadW an invite to chat.