topic Re: cannot Edit email address in Account & Billing

cannot Edit email address

frustrated69 — Wed, 03 Jul 2024 14:50:16 GMT

cannot Edit email address

when I try I get an error message telling me that my email address can't be edited. I have just updated my telephone number and now need to change email address.

Re: cannot Edit email address

caesarome — Wed, 03 Jul 2024 15:00:55 GMT

@frustrated69

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: cannot Edit email address

Addie15 — Wed, 03 Jul 2024 15:02:05 GMT

Hi there! Thank you for escalating this. Unfortunately, for this type of query, we will have to advise to call. Thanks.