topic Bill in Account & Billing

Bill

Louisemcneill — Wed, 03 Jul 2024 11:30:40 GMT

Wondering why you charged me twice for my broadband this month

Daniel0210 — Wed, 03 Jul 2024 11:35:50 GMT

@Louisemcneill
In case you aren’t aware this is a customer to customer forum and you’re not contacting Sky Customer Services by posting on here.

Are the dates the same for both bills? Are you a new customer?

caesarome — Wed, 03 Jul 2024 12:02:47 GMT

Have you made a manual payment and Sky have also taken it via your payment method you have set up on your account ?

Mark39 — Wed, 03 Jul 2024 12:20:07 GMT

@Louisemcneill welcome to the Community 🙂

In case you're not aware, we're mainly customers here and it's unlikely that Sky will reply to your post.

If you're new to Sky, the first two bills are 2 weeks apart - see Sky's help here: https://www.sky.com/help/articles/understanding-my-bills