topic Re: Billed with no account? in Account & Billing

Billed with no account?

Janespurway — Tue, 25 Jun 2024 07:22:54 GMT

Cancelled my account back in beginning of May and bt took over. I have been billed in June and don't have any service from you, my account was closed?

Re: Billed with no account?

PandJ2020 — Tue, 25 Jun 2024 07:27:29 GMT

How did you cancel with Sky and did you get confirmation?

Re: Billed with no account?

Mark39 — Tue, 25 Jun 2024 07:28:47 GMT

Did you cancel yourself, or did BT cancel on your behalf as part of the switch? If the latter I'd check with Sky that they've done so. There have been previous posts from former Sky customers whose service wasn't cancelled by the provider taking over.

Re: Billed with no account?

MarkGoldsmith — Tue, 25 Jun 2024 07:53:51 GMT

Also it would depend what services were being cancelled. No other provider can cancel your TV services you have to do that yourself, they can only cancel your broadband service from Sky when they take over the line.

Re: Billed with no account?

Janespurway — Wed, 03 Jul 2024 10:54:54 GMT

Yes email to confirm leaving sky

Re: Billed with no account?

Janespurway — Wed, 03 Jul 2024 10:56:05 GMT

I only had Internet with sky, bt took over , emails confirming I have left snd the date.

Re: Billed with no account?

caesarome — Wed, 03 Jul 2024 12:05:40 GMT

Does your account with Sky show as being closed and the payment thst was took does it now appear as a credit on the account. If neither appear then you will have to call Sky and explain to them that you are now with BT and give them the date that they took over from Sky.