topic Equipment return in Account & Billing

Equipment return

LaurenT1 — Wed, 03 Jul 2024 10:48:28 GMT

I have returned my sky equipment and received an email confirming this, but I'm still getting messages asking me to return my equipment, and warning I will be charged if I fail to do so.

Does anyone know how to resolve this?

Re: Equipment return

Daniel0210 — Wed, 03 Jul 2024 10:52:31 GMT

@LaurenT1
Have you kept your proof of posting?

Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Equipment return

LaurenT1 — Wed, 03 Jul 2024 11:03:50 GMT

Thanks so much - I have resolved this by opening a complaint with Sky - they were super helpful, as were you 🙂