topic Credit refund in Account & Billing

Credit refund

222000Dan — Tue, 02 Jul 2024 19:37:00 GMT

Hi,

How do i get a credit refund after leaving sky? I have a considerable amount in credt and i need it back ASAP.

Thanks

Re: Credit refund

Daniel0210 — Tue, 02 Jul 2024 19:39:06 GMT

@222000Dan
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

Re: Credit refund

222000Dan — Tue, 02 Jul 2024 19:41:14 GMT

Yes i want it refunding sooner please.

thank you for getting back to me so quickly

Re: Credit refund

Daniel0210 — Tue, 02 Jul 2024 19:42:36 GMT

@222000Dan

Is it showing as a credit on your Skybaccount?

Re: Credit refund

222000Dan — Tue, 02 Jul 2024 19:43:46 GMT

Yes it is

Re: Credit refund

Daniel0210 — Tue, 02 Jul 2024 19:44:38 GMT

@222000Dan
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund

222000Dan — Tue, 02 Jul 2024 19:45:34 GMT

Great thank you

Re: Credit refund

Daniel0210 — Tue, 02 Jul 2024 19:47:32 GMT

Now escalated @222000Dan

Re: Credit refund

Greenfingers001 — Wed, 03 Jul 2024 08:15:40 GMT

Thanks for escalating this. We’ve sent @222000Dan an invite to chat.