topic Re: Unhappy with sky in Account & Billing

Unhappy with sky

shaukat57 — Mon, 01 Jul 2024 20:10:32 GMT

I have been with sky for over a year and started having problems as i am a pensioner. asked sky for help and got a call in which the person i spoke to was not helpful at all. she also was rude. she said keep paying till september as your contract finishes in september and see at that time what offer you will get. anyone can advice what can i do?

Re: Unhappy with sky

MightyQuinn — Mon, 01 Jul 2024 20:27:41 GMT

Hi @shaukat57 What problems are you having? Are you referring to technical or financial problems?

Re: Unhappy with sky

shaukat57 — Mon, 01 Jul 2024 20:46:44 GMT

financial

Re: Unhappy with sky

MightyQuinn — Mon, 01 Jul 2024 21:02:20 GMT

@shaukat57 wrote:
financial

Hi @shaukat57 Sorry, we can only try to help you with technical problems here. Only Sky can help you with financial problems. With a bit of luck somebody will be along soon to move you to the correct community.

https://www.sky.com/help/articles/billing-and-debt-management

Re: Unhappy with sky

Mark39 — Mon, 01 Jul 2024 21:38:28 GMT

@shaukat57 there's no excuse for rudeness, of course, but I'm afraid the adviser was correct. You signed up to a fixed minimum term in exchange for a discounted price. Once your 'contract' ends in September you'll be able to seek a further discounted term or cancel.

Re: Unhappy with sky

shaukat57 — Tue, 02 Jul 2024 09:49:25 GMT

The problem is i sent them an email which they say they're there to help people so what help did they give apart from rudness. they could renewd the contract if they wanted to help.

Re: Unhappy with sky

shaukat57 — Tue, 02 Jul 2024 17:38:54 GMT

can't wait till september when i finish my contract. i can cancel everything with sky and try not to come back.