topic Re: Credit refund in Account & Billing

Credit refund

Georgina8 — Mon, 01 Jul 2024 18:45:21 GMT

Hello- I have £50+ credit after leaving Sky on 31/05. How do I go about getting this refunded please? Or does it happen automatically?

Many Thanks

Georgina

Re: Credit refund

Daniel0210 — Mon, 01 Jul 2024 18:51:37 GMT

@Georgina8
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

Re: Credit refund

Georgina8 — Mon, 01 Jul 2024 18:57:42 GMT

Thanks for info. I'll wait a while longer and see if it gets refunded.

Re: Credit refund

Daniel0210 — Mon, 01 Jul 2024 18:59:04 GMT

@Georgina8

That's fine. If you change your mind post again in this thread.