topic Re: Overpayments in Account & Billing

Overpayments

Rowenso — Mon, 01 Jul 2024 14:51:43 GMT

Help I made manual payments for my Sky Tv and Sky mobile not knowing that the money will still be taken out via direct debit. I am now in credit, and need help getting a refund on that credit asap. All things being equal I would carry forward the credit to next month but I am in a tight corner financially this month. Can anyone advise me how to do it please.

Re: Overpayments

Daniel0210 — Mon, 01 Jul 2024 14:56:31 GMT

@Rowenso
If you have a continuous payment method set up you should never need to make a manual payment. I would recommend not making manual payments unless requested to by Sky.

However, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that.

Re: Overpayments

Rowenso — Mon, 01 Jul 2024 15:00:34 GMT

Yes please I need help getting the refund

Re: Overpayments

Daniel0210 — Mon, 01 Jul 2024 15:08:12 GMT

@Rowenso
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Overpayments

Mr+Flibbles+86 — Mon, 01 Jul 2024 15:09:11 GMT

Thanks for escalating this. We’ve sent an invite to @Rowenso to chat.