topic Re: Refund in Account & Billing

Refund

SsorinT — Mon, 01 Jul 2024 14:08:16 GMT

Hi, I needed to cancel my Sky services (broadband) as I was moving abroad. I have paid all the bills and everything and now my account is in credit. I've been waiting for a refund for a month now, but I didn't receive it. How can I request this? I've tried calling Sky, but it seems that the call isn't going through. Many thanks.

Re: Refund

Daniel0210 — Mon, 01 Jul 2024 14:10:50 GMT

@SsorinT
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be much longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you overseas.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Refund

SsorinT — Mon, 01 Jul 2024 14:13:00 GMT

Hi @Daniel0210,

Yes, please. That'd be great.

Re: Refund

Daniel0210 — Mon, 01 Jul 2024 14:20:46 GMT

@SsorinT
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refund

Mr+Flibbles+86 — Mon, 01 Jul 2024 14:21:21 GMT

Thanks for escalating this. We’ve sent an invite to @SsorinT to chat.