topic Re: Confused over my billing? in Account & Billing

Confused over my billing?

Matilda — Mon, 01 Jul 2024 13:39:50 GMT

My direct debit is set to come out the 1st of every month. I have not been billed yet, but my statement online says it's paid and my account is up to date? But no traces of paying on my online banking?
im supposed to be paying £36 a month but statements online are saying £40 odd? Im not sure if im missing something or being plain stupid?

Re: Confused over my billing?

Daniel0210 — Mon, 01 Jul 2024 13:42:46 GMT

@Matilda

Check again in a couple of days. Do not be tempted to make a manual payment.

Re: Confused over my billing?

Matilda — Mon, 01 Jul 2024 13:43:55 GMT

Ok thank you! It definitely says payment received and I made my husband check my transactions to prove I'm not going loopy but it's definitely not come out of my bank?

Re: Confused over my billing?

Mark39 — Mon, 01 Jul 2024 14:37:54 GMT

That's not unusual. Sky show your bill as being paid when they process the direct debit, not when the direct debit is actually charged to your bank account. Give it a couple of days.

Re: Confused over my billing?

caesarome — Mon, 01 Jul 2024 15:19:14 GMT

Your online Sky bill will show as being paid @Matilda @when it is in the process of being taken.