topic Paid but error in Account & Billing

Paid but error

Daddypigv1 — Sun, 30 Jun 2024 20:05:10 GMT

Hello, I made a payment of over £117 as it was overdue. The app encountered a error but the money was still taken from the bank account, and is still showing as overdue and not paid, anyone else encountered this?? What can I do? Really need the tv back on

Re: Paid but error

MarkGoldsmith — Sun, 30 Jun 2024 20:30:32 GMT

When did you make the payment?

Payments won't be processed over a weekend, so if paid yesterday or today the earliest it would be processed .

You will also need to setup a new continuous payment method on your account, as usually when services are restricted the current payment method is removed.

Re: Paid but error

caesarome — Sun, 30 Jun 2024 20:34:03 GMT

Due to payments not being processed at weekends the chances are the app will update tomorrow to show that you have paid it.

Re: Paid but error

Daddypigv1 — Sun, 30 Jun 2024 20:52:08 GMT

Thanks for your reply. I made the payment today and it said "error" "you've not been charged" but I have been charged.