topic Re: Refunding credit in Account & Billing

Refunding credit

Lyla08 — Sun, 30 Jun 2024 14:21:13 GMT

We recently left sky but I see we are now showing we have credit on the account.

Please can somebody point me in the right direction for claiming it back for a refund

Thank you

Re: Refunding credit

Daniel0210 — Sun, 30 Jun 2024 14:23:09 GMT

@Lyla08
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

Re: Refunding credit

Lyla08 — Sun, 30 Jun 2024 15:07:09 GMT

Yes that would be great thank you, much better than waiting 6 weeks. how do I do that?

Re: Refunding credit

Daniel0210 — Sun, 30 Jun 2024 15:10:22 GMT

@Lyla08

I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Refunding credit

Lyla08 — Sun, 30 Jun 2024 15:36:02 GMT

That's great thank you for your help.

Re: Refunding credit

Tom-W19 — Sun, 30 Jun 2024 16:04:47 GMT

Thanks for escalating. We've sent an invite to @Lyla08.

Re: Refunding credit

Ssss5 — Mon, 01 Jul 2024 05:49:49 GMT

My account is also in credit after being charged a full month when I closed the account (should have only been charged for 4 days).. I thought I would get a refund by now. How do I go about getting this?

Re: Refunding credit

Daniel0210 — Mon, 01 Jul 2024 06:14:12 GMT

@Ssss5

You are billed as normal during the notice period. They don't just bill you for 4 days. As stated above refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

Re: Refunding credit

Sdaniel — Wed, 03 Jul 2024 07:20:51 GMT

Hi,

it has been over 6 weeks since my disconnection and no refund till now. Please could you help?

Re: Refunding credit

Mark39 — Wed, 03 Jul 2024 07:36:08 GMT

@Sdaniel wrote:

Hi,

it has been over 6 weeks since my disconnection and no refund till now. Please could you help?

Can you confirm that your Sky account is in credit?

Re: Refunding credit

Sdaniel — Wed, 03 Jul 2024 08:07:38 GMT

yes, I have the latest bill

Re: Refunding credit

Mark39 — Wed, 03 Jul 2024 08:11:14 GMT

@Sdaniel Ok, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Refunding credit

Greenfingers001 — Wed, 03 Jul 2024 08:34:31 GMT

Thanks for escalating this. We’ve sent @Sdaniel an invite to chat.