topic Re: Change of payment mode in Account & Billing

Change of payment mode

Udi — Sat, 29 Jun 2024 15:48:39 GMT

I'm trying to change my payment mode to monthly, but keep receiving notes that "something went wrong". How to solve this?

Re: Change of payment mode

SKY1992bf — Sat, 29 Jun 2024 15:51:11 GMT

@Udi Sky only accepts recurring monthly payments anyway , so not sure what you are trying to change to monthly

Re: Change of payment mode

Udi — Sat, 29 Jun 2024 15:55:44 GMT

Thanks for your reaction. Presently I have to pay each month separately. I want to give Sky a "fixed order" to debit my credit card each month with me not having to do it myself. Hopefully, I clarified my request.

Re: Change of payment mode

SKY1992bf — Sat, 29 Jun 2024 16:00:13 GMT

@Udi What happens when you try the relevant section of the link below

https://www.sky.com/help/articles/change-payment-method-or-date-method

Re: Change of payment mode

Udi — Sat, 29 Jun 2024 16:07:28 GMT

That's exactly what I try to use. and the note is always:

"Sorry, something has gone wrong

Please try again later."

Re: Change of payment mode

SKY1992bf — Sat, 29 Jun 2024 16:09:09 GMT

@Udi Try clearing your browser history cache or try using a different browser

Re: Change of payment mode

Udi — Sat, 29 Jun 2024 16:10:26 GMT

Thanks again. I'll try it later.

Re: Change of payment mode

caesarome — Sat, 29 Jun 2024 16:14:56 GMT

When you placed this order you must have provided payment details so while you say you have been manually paying the bill each month can you be sure that if you don't that Sky will take it from this payment method or even if you account is in credit due to you doing this.

Are you able to view your bill here:

https://www.sky.com/mobile-bill