topic Re: Bill credit refund in Account & Billing

Bill credit refund

Gary25102751 — Sat, 29 Jun 2024 11:05:00 GMT

Moved from sky Q to sky glass and cancelled my broadband now have £142 credit how do I get this refunded?

Re: Bill credit refund

Daniel0210 — Sat, 29 Jun 2024 11:17:48 GMT

@Gary25102751
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

Re: Bill credit refund

Gary25102751 — Sat, 29 Jun 2024 11:19:13 GMT

Hi yes it's showing as credit on the bill and I would like to get it refunded thanks

Re: Bill credit refund

Daniel0210 — Sat, 29 Jun 2024 11:21:04 GMT

@Gary25102751
I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Bill credit refund

Tom-W19 — Sat, 29 Jun 2024 11:24:06 GMT

Thanks for escalating. We've sent an invite to @Gary25102751.

Re: Bill credit refund

Gary25102751 — Sat, 29 Jun 2024 11:34:37 GMT

The invites disappeared? Was in the middle of typing

Re: Bill credit refund

Lisa-P1987 — Sat, 29 Jun 2024 11:36:15 GMT

I can see you are currently still in the conversation now @Gary25102751 so just continue there 🙂