topic Re: Refund not received in Account & Billing

Refund not received

Nicolejuno — Fri, 28 Jun 2024 21:51:08 GMT

I have a credit of about £50 to be sent to me after cancelling and returning my sky box. I had an email on the 13th may to say it will be in my bank account in 3-5 days and did not arrive, i called and got the same thing on the phone saying they will send it and it will be 3-5 days

it didnt arrive so i called yet again and got the same thing telling me there was a technical fault and it would be sent. Yet again 5 days later and i have still not got my money. I do not want to have to call weekly to be ran around and told i will get it when its just a lie. Ive wasted so much time on this calling 3 times already.

I checked the bank details and they said its correct so please can anyone help with how I get this money back?!

Re: Refund not received

caesarome — Sat, 29 Jun 2024 04:35:49 GMT

@Nicolejuno

Does this £50 credit still appear on your account ?

Re: Refund not received

Nicolejuno — Sat, 29 Jun 2024 05:50:03 GMT

No It says it was refunded on the 13th of May, which I haven't received

Re: Refund not received

caesarome — Sat, 29 Jun 2024 08:37:58 GMT

I think you will need to call Sky again and explain to them that it hasn't appeared in your account yet but that the credit is no longer showing on your account.