Have not received Automatic Compensation Payment since March

Yellowbook12 — Fri, 28 Jun 2024 16:12:23 GMT

Hi,

I was messaged on my Sky app that I should receive £204.04 in compesnation payment for Sky being unable to deliver broadband to us after waiting for almost 4 months. I have no Sky account as I was unable to make an account due to never havinbg the broadband service in the first place and never having received a bill; therefore the money should have been received into my bank account.

I contacted sky by mobile about a month ago stating that I had not received the refund. It was supposed to take up to 30 days and I had seen online it sometimes took longer for people. The Sky employee on the phone said the refund had never been actioned correctly and so resubmitted the request for me. I still have not received the refund since this call.

Can I receive a community message to help me make some progress on this, I am finding the Sky customer service extremely confusing to use and I can't just keep asking for a refund and not receiving it.

Thanks

topic Have not received Automatic Compensation Payment since March in Account & Billing

Have not received Automatic Compensation Payment since March