topic Non return charges in Account & Billing

Non return charges

Angus4646 — Thu, 27 Jun 2024 20:16:58 GMT

In August 23 I had two non return charges for mini boxes but restarted multiform in January 24 using these boxes I paid for and own now, is this right or should sky have refunded me or have sent me new ones? As they hire out their equipment as part of cost each month

Re: Non return charges

SKY1992bf — Thu, 27 Jun 2024 20:24:41 GMT

@Angus4646 All Q hardware is loaned to customers for the duration of subscription and must be returned at termination of subscription

customers have no ownership rights to the hardware and paying any such non return fees does not transfer ownership

Re: Non return charges

Mark39 — Thu, 27 Jun 2024 20:26:36 GMT

@Angus4646 wrote:
In August 23 I had two non return charges for mini boxes but restarted multiform in January 24 using these boxes I paid for and own now, is this right ..

No, you never own Sky Q boxes, even if you've paid the non-return charge. You would need to speak to Sky to request a refund of the charge.