topic Re: Billed incorrectly in Account & Billing

Billed incorrectly

Fig36 — Thu, 27 Jun 2024 15:22:21 GMT

Hi, Why have I been charged £14 more for my mobile plan this month only?

last month £44, this month £58, future payments £44?

Re: Billed incorrectly

caesarome — Thu, 27 Jun 2024 15:26:17 GMT

Are you new to Sky Mobile ?

Does that £58 bill cover 4 weeks or more ?

Re: Billed incorrectly

Mark39 — Thu, 27 Jun 2024 15:40:08 GMT

@Fig36 wrote:

Hi, Why have I been charged £14 more for my mobile plan this month only?

last month £44, this month £58, future payments £44?

Check the dates in your bill. It probably covers more than a month.

Re: Billed incorrectly

Fig36 — Sat, 29 Jun 2024 20:47:20 GMT

I've been with sky for years. I'm currently half way through my most descent contract. No abnormal longer or shorter months

Re: Billed incorrectly

Mark39 — Sat, 29 Jun 2024 21:01:51 GMT

As you would expect, we can't see your bill which makes it difficult to advise you. You could post an image (without any personally identifiable details). The alternative is to give Sky a call

Re: Billed incorrectly

caesarome — Sat, 29 Jun 2024 21:04:13 GMT

@caesarome wrote:

Does that £58 bill cover 4 weeks or more ?