topic Refund in Account & Billing

Refund

Charlotte21 — Thu, 27 Jun 2024 09:08:36 GMT

Hi. I have recently cancelled sky Q and broadband. And my account is now showing £24 credit. I still have sky mobile services active. Will this credit go towards my next bill or do I need to request a refund with it being a separate service? Thanks

Re: Refund

GD1 — Thu, 27 Jun 2024 09:45:23 GMT

@Charlotte21 The credit won't be used on your mobile account as these are seperate accounts, If you wish we can flag this to the Community Messaging Team for you.

Re: Refund

Daniel0210 — Thu, 27 Jun 2024 09:16:52 GMT

@Charlotte21

It won't move to your mobile account.Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

Re: Refund

caesarome — Thu, 27 Jun 2024 09:17:38 GMT

Sky Mobile is billed separately so this will need to be refunded.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Refund

Greenfingers001 — Thu, 27 Jun 2024 09:22:09 GMT

Thanks for escalating this. We’ve sent @Charlotte21 an invite to chat.