topic Re: Refund in Account & Billing

Refund

Tim123456 — Wed, 26 Jun 2024 21:39:31 GMT

How can I request a refund without the long waiting on a phone call

Re: Refund

caesarome — Wed, 26 Jun 2024 21:42:36 GMT

What is the refund for as more details are required please.

Re: Refund

Tim123456 — Wed, 26 Jun 2024 21:45:28 GMT

My final bill has left my account in credit, after I cancelled my sky package.y account is now closed and just showing this credit

Re: Refund

caesarome — Wed, 26 Jun 2024 21:54:38 GMT

@Tim123456

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

Re: Refund

Tim123456 — Wed, 26 Jun 2024 21:55:40 GMT

Thank you for the help

Re: Refund

Mr+Flibbles+86 — Thu, 27 Jun 2024 08:02:54 GMT

Thanks for escalating this. We’ve sent an invite to @Tim123456 to chat.