topic Re: Return Sky Hub in Account & Billing

Return Sky Hub

filiz — Wed, 26 Jun 2024 16:19:56 GMT

Hi,

Does anyone know why I received a payment request from Sky even though I have returned my sky broadband equipment after canceling my subscription?

I have proof of return and delivery details yet they are still asking for a payment without any verification from their end.

Re: Return Sky Hub

caesarome — Wed, 26 Jun 2024 16:24:59 GMT

Sadly this does happen @filiz so as I have that proof to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Return Sky Hub

Mr+Flibbles+86 — Thu, 27 Jun 2024 07:57:42 GMT

Thanks for escalating this. We’ve sent an invite to @filiz to chat.

Re: Return Sky Hub

Lisa-P1987 — Sat, 29 Jun 2024 09:11:22 GMT

We are still looking to help you @filiz . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks