topic Re: Services blocked in Account & Billing

Services blocked

Treehopper90 — Wed, 26 Jun 2024 10:25:05 GMT

My services have been blocked despite my bill being paid!!

Re: Services blocked

Daniel0210 — Wed, 26 Jun 2024 10:26:38 GMT

@Treehopper90
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.

Re: Services blocked

Treehopper90 — Wed, 26 Jun 2024 11:03:04 GMT

I've got a screenshot of my bank account and the direct debit being taken don't understand why it's been cut off of this is the bother I'm gonna be having I'd rather go elsewhere like virgin they never gave me any bother 😂

Re: Services blocked

Daniel0210 — Wed, 26 Jun 2024 11:34:54 GMT

@Treehopper90

What Sky services do you subscribe to and can you confirm these don't work or is it that you can't access your bills and account but your services are working normally?