topic Re: Taken another payment after cancellation! in Account & Billing

Taken another payment after cancellation!

Jenna171 — Tue, 25 Jun 2024 16:30:51 GMT

My contract ended on 5th June, I payed on 15th May, running until 15th June. You have then taken a payment for June/July on the 15th June. I don't even have the equipment anymore!

Re: Taken another payment after cancellation!

PandJ2020 — Tue, 25 Jun 2024 16:39:45 GMT

Yes, that's normal. The next month's bill will generate a credit back to the cessation date. (It's because bills are generated 14 days before payment date - they are generated completely as normal, including the month in advance even if your account is ending shortly afterwards)

The refund should be issued to you within 6 weeks after that.

Once your account shows a credit you may wish to ask Sky for the refund earlier (this can be done here by requesting an escalation).

You're talking to other customers here currently...

Re: Taken another payment after cancellation!

caesarome — Tue, 25 Jun 2024 16:43:52 GMT

Your 15th June bill would have been created on the 1st Junecso when you were still a Sky customer as billing doesn't stop due to you giving notice to leave.

Now you have left do you see a credit on your account for this overpayment as it is this that can be refunded back to you.